Terms of Service — APEX Career Services
Last updated: January 30, 2026
Overview
All services are ordered as requested in the shopping cart and as outlined in the product details. The client agrees to pay all fees associated with requested work.
By making a purchase from APEX Career Services LLC, you as payer and/or client agree to the terms and conditions outlined on this page.
Fees
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Payment due in full before services begin. APEX Career Services will not commence any service without payment of fees in full.
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All sales are final. Fees for services are neither cancelable nor refundable.
Resume and Professional Letter & Document Services
The client agrees to complete the questionnaire, answer questions, and provide as much information as possible in order to create effective resume and professional letter/document services.
What is included
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Resume services include review of the completed questionnaire and supporting documentation, up to a 15-minute phone interview, discussion of writing strategy, and two client requests for edits before completion.
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Letter and document services include review of supporting documentation, up to a 15-minute phone interview, discussion of writing strategy, and one client request for edits before completion.
Client responsibilities and timing
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The client is responsible for providing accurate and factual information. APEX Career Services is not responsible for client-provided information that is inaccurate or incorrect.
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Client agrees to return the Proofreading Agreement with requested edits or provide approval to finalize as presented, within the timeframe requested in the email accompanying the draft.
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Failure to respond timely can cause delays and prevent project completion within deadline. If the Proofreading Agreement is not returned as requested, it is assumed the draft is acceptable and the final document will be sent.
Additional work and fees
The content and suggested format are determined based on your unique needs and are discussed upfront. Any additional re-working or re-formatting may be assessed additional fees depending on complexity. Additional fees may also apply for follow-up required to obtain requested information.
Liability: APEX Career Services’ liability is limited to completion of work. No liability is assumed after the resume and/or professional document has been proofread and the Proofreading Agreement is signed and/or approved by email or phone.
Coaching & Consulting Services
Coaching services may include (but are not limited to): career coaching, life/personal coaching, image consulting, salary negotiation, interview coaching, small business coaching, and other coaching/consulting services.
Format and scheduling
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Coaching sessions are conducted by telephone in 30-minute or 1-hour increments unless otherwise specified by your coach or coaching offers.
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Client is responsible for calling APEX Career Services at agreed times arranged via email or phone unless instructed otherwise.
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Coaching time includes contact time, preparation, analysis, and follow up.
Between sessions
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Between sessions, APEX Career Services may assign tasks or exercises. There is no obligation to complete assignments, but failure to do so may slow progress.
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Where possible, client is requested to submit information relating to assignments at least 24 hours prior to the next scheduled session.
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Client may contact APEX Career Services by phone or email between sessions for clarification or administrative purposes.
Cancellation / rescheduling
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Client is required to provide at least 24 hours’ notice to reschedule or cancel a scheduled appointment to avoid being charged for the session.
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No-shows, not calling at your scheduled time, or not being available at the scheduled time is considered a cancellation without notice.
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In exceptional circumstances (e.g., illness or bereavement), APEX will work with client to reschedule appointments at no additional fees.
Confidentiality
Personal or business information supplied in coaching sessions will be treated as confidential and will not be disclosed to a third party without the client’s written permission, except where required by law or where action might be necessary to prevent harm.
Non-refundable / progress / liability
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Coaching services are non-cancelable and non-refundable. All sales are final.
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Results are achieved when the client follows a clear plan in a committed way. Client has sole responsibility for actions and outcomes.
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APEX Career Services assumes no liability for any loss incurred by any client, whether financial or otherwise, during and following coaching sessions.
Concerns: Please notify us by email or phone within 24 hours of completion of a coaching session if you have a concern, and we will address it within 24 hours of receipt.
Conduct
Inappropriate behavior or offensive language toward employees of APEX Career Services is a gross violation and may result in refusal of services. In such cases, services are forfeited and no refund will be provided.
LinkedIn Profile Writing
Client agrees to complete a questionnaire if requested, provide an updated resume, answer questions in an interview when requested, and provide the tools and information necessary to complete profile writing.
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Service includes review of resume and supporting documentation, up to a 15-minute phone interview, discussion of strategy, and complete keyword-optimized profile writing.
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The content and suggested format of the LinkedIn page is discussed upfront. Additional re-working or re-formatting may be charged depending on complexity.
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Client agrees to return prompt feedback with approval/changes via email within the same day of request. If feedback is not provided, it is assumed the profile is acceptable and the project will be finalized.
Accuracy: Please be accurate with your titles, job descriptions, dates, education, and activities. APEX Career Services is not responsible for information obtained from the client that is inaccurate or incorrect.
APEX Career Services’ liability is limited to completion of work and assumes no liability after the LinkedIn page has been proofread and we receive email approval.
Important Notes
Edit requests
All resume writing services (except Resume Review & Feedback and Resume Proofreading & Editing) include two edit requests before completion. Resume Proofreading & Editing and Resume Review & Feedback services do not include edit requests. All letter and document services include one edit request.
Free cover letter and free thank you letter provided with any resume, CV, or professional bio service does not include edit requests. You can upgrade any free letter by purchasing at full price in order to get one edit request.
Client response window
It is your responsibility to conduct detailed reviews and provide requests for edits timely. Edits requested after we finalize your approved documents may incur additional fees.
Client has 2 weeks to respond and provide requests for edits to drafts sent for writing projects (resumes, cover letters, thank you letters, bios, etc.). Lack of response implies no changes are required. If the proofreading form is not returned within 2 weeks, it is assumed the most recent draft is acceptable as-is, and the final document will be emailed in Microsoft Word on the 14th day from receipt of the original draft.
Service expiration
All services expire 60 days from date of purchase. Client forfeits rights to any services not used within 60 days unless approved in writing by APEX Career Services prior to expiration.
Email communications approving drafts are considered approved proofreading agreements.
Assessments
Assessment results are a direct result of the responses you provide. Clients are strongly urged to be completely honest in responding to assessment questions. Client is responsible 100% for assessment results. APEX Career Services and its representatives are not liable for assessment outcomes.
Targeted Resume Distribution
Services are rendered as outlined in the detailed product description. Client agrees to partner with APEX Career Services as requested to help ensure maximum success. APEX Career Services does not guarantee interviews or hiring as a result of positions submitted to. Client accepts full responsibility for outcomes and agrees not to hold APEX Career Services or its representatives responsible for lack of interviews, failure to get hired, or related outcomes.
Proofreading & Editing (Academic)
The client agrees to the fee structure and terms quoted on the Academic Proofreading & Request Form and the paid invoice. All payments are final and non-refundable. This proofreading and editing service does not apply to resumes or other projects and applies only to academic writing projects. Normal turnaround time is five business days. Same-day and next-day rush may be available for an extra fee. Coaching is a separate service with a separate fee.
Additional Information
Clients grant Dr. Nadine E. Franz, APEX Career Services LLC, and its representatives permission to publish work product performed. This may include information about resumes, coaching sessions, and other services provided. Client identifying information (names, addresses, phone numbers, and email addresses) will be changed to protect privacy.
Client agrees to pay an additional fee of $50.00 on all returned checks, plus legal and collection fees.
Governing Law and Venue
It is agreed that in the event of any legal action, the laws of Kansas will apply; venue will lie in Johnson County, Kansas; and only the courts located there will have jurisdiction over the parties.
APEX Career Services reserves the right to change or modify these terms and conditions at any time. Please check this page periodically for updates.
Contact
Questions about these Terms of Service? Email us at info@apexcareerservices.com.
For privacy details, see our Privacy Policy.