Client FAQ

Place your order through our Services page. After your purchase is processed, we’ll email next steps and gather the information needed to start your project.

Yes. Once we receive your requested information, we’ll review your goals and confirm direction. When a phone intake is part of your scope, we schedule it before drafting begins so the strategy is clear.

No. Our resumes and documents are written in-house. We do not outsource writing to independent contractors.

Draft timing depends on the service you purchased and how quickly intake is completed. The fastest outcomes happen when the target role is clear and intake details are submitted promptly.

Yes — rush service is offered. If you need an accelerated timeline, contact us before ordering so we can confirm the correct scope and delivery timing.

The most common causes are incomplete intake details, unclear target roles, and delayed feedback. Clear targets + timely feedback keep everything moving.

Some services include a phone intake and/or coaching. If you’re unsure what’s included, send a message and we’ll point you to the correct scope.

Yes — additional coaching can be added based on availability. Sessions are structured around positioning, interviews, and next-step execution.

The contact form is the fastest. If it’s time-sensitive, call the toll-free number and leave a clear message with your name and what you need help with.

No. We build the materials and strategy so you can compete at your target level — you control the applications and outreach.

100% payment is required up front and your payment must clear before we commence your consultation.

All sales are final due to the time and effort we put into the service we provide.

Sometimes. If you realize you need a different scope, message us as soon as possible. We’ll confirm the best path based on timing and work already started.